Q: What is the problem with the Flush Mount fixture?
A: We have identified a safety concern involving insulation on the socket wire which is degrading, allowing a short circuit to occur between the wire and the fixture's metal canopy. This presents a fire and electric shock hazard. This problem affects sixteen models of Dolan Designs flush mounts sold between September 2008 and October 2009.
Representative Photos of the affected light fixtures
Q: When were the affected Flush Mount fixtures sold?
A: The affected light fixtures were sold through Seattle Lighting, Globe Lighting, Builders Lighting and other lighting showrooms nationwide and DestinationLighting.com mostly for use in new home construction, between September 2008 and October 2009. These fixtures were not sold through big box retail stores.
Q: How can I tell if my Flush Mount Fixture is affected by the recall?
A: Turn off the power to the fixture at the wall switch and at the breaker. Remove the glass as if you were changing the light bulbs. If the sockets are labeled "BO AN" and your product was purchased between September 2008 and October 2009 your product is affected by this recall.
If the sockets are labeled "SunLite" your fixture is not part of this recall.
Only fixtures with two sockets are part of this recall.
Photo of the affected socket
Q: My Flush Mount Light Fixture has "BO AN" sockets and appears to be operating okay. Can I continue to use it?
A: If your flush mount fixture has two "BO AN" sockets as pictured above stop using the product immediately and contact us, or contact the place of purchase for a free repair or replacement.
Q: How can I take advantage of the recall?
A: Contact the place of purchase, or Contact us: Fill out the online form at www.dolandesigns.com by clicking on the "Recall" link.
or email email@example.com;
or toll-free at (855) 553-6526, 9 a.m. to 5 p.m. PT Monday to Friday
If your fixture is subject to this recall you may return it to the place of purchase for a free replacement or you can request that an electrician be sent to your home and they will replace the sockets on your existing fixtures.
Q: How long will it take for me to have them repaired if I chose to have the "in home" option?
A: Please allow 3 to 5 weeks from the date you contacted
us for an "in home" repair. Store replacements are available within two weeks.
We apologize for any inconvenience, and assure you we are working as quickly as possible to repair/replace